![]() ![]() Remember that this password is separate from your sign in details for My Virgin Media (or any Virgin Media apps). We need to give you a separate app password to help make things more secure as IMAP and POP don’t support extra protection steps, like Multi Factor Authentication. If you create a new app password, you’ll need to update all your existing apps with the new password. Your app password can be used for all apps accessing your Virgin Media mail address. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions.Ī new secure password will be generated for you. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media MailĬ. Go to Account settings, then Account detailsī. If you want to access your Virgin Media emails from an app, you’ll need to create a separate app password through Account settings on My Virgin Media.Ī. Setting your app password to use an Email app. Without SSL support and SMTP authentication you may not be able to set up your email app, and you'll get error messages when trying to send or receive email from a Virgin Media email address. SMTP (Simple Mail Transfer Protocol) is authentication to stop email from being sent anonymously. This is to reduce the affect spammers can have on the service. SSL (Secure Socket Layer) ensures everything that passes between the email server and your email client is encrypted.Īpps must also support SMTP authentication. If you're going to regularly use an email app, we'd recommend using IMAP with an app that supports SSL. Please note that with Virgin Media email, if you are using POP3, this means if you delete an email from your email app on one device it won’t be deleted from the server and will still be visible in webmail or other client apps you use to access the same email account.
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